Return Policy

YOU ARE NOT SATISFIED OR YOUR GOODS ARE DEFECTIVE:
Of course, you can exercise your 14-day right of return in this case – starting from the day of delivery. Simply contact us via the contact form or send us an email to info@kovali.de – we can then address your request and coordinate the next steps quickly and easily. Please do not return any goods without first notifying us by email to ensure proper processing and allocation. We will gladly send you the return address by email.



IMPORTANT NOTICE REGARDING COMPLAINTS OR RETURNS:
In case of a complaint, return, or any other problem, please always contact us directly by email first. We are confident we can find a quick and easy solution together. Resolving a dispute through payment providers like PayPal or Klarna is never the fastest or best approach, as such processes and their resolution can often take weeks or even months – which benefits no one involved. Customer satisfaction is our top priority, so we look forward to your email and finding a solution.
Email: info@kovali.de



A NOTICE:
Please return the goods to us in as clean and well-maintained a condition as possible, including all accessories and the original packaging. Once we receive your return, we will refund the purchase price using the same payment method you used for your purchase. Please note that processing your return may take up to 14 days after receipt.