Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

A. Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (KOVALI KITCHEN LTD., Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong, email: info@kovali.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Under a purchase agreement, the buyer is obligated to pay for and accept the ordered goods. Refusal to accept the goods does not constitute a cancellation of the contract. If the buyer refuses to accept the goods without first canceling the contract, they are not fulfilling their obligations under the purchase agreement and are liable for damages. If, in the event of a refusal to accept the goods, the order is not returned to the sender... If the item is returned, a claim for damages in the full amount of the purchase price will be incurred.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

General information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To:

KOVALI KITCHEN LTD.
Suite C, Level 7, World Trust Tower
50 Stanley Street
CENTRAL
HONG KONG

Email: info@kovali.de

IMPORTANT INFORMATION REGARDING COMPLAINTS OR RETURNS:
In case of a complaint, return, or any other problem, please always contact us directly by email first. We are confident we can find a quick and easy solution together. Resolving a dispute through payment providers like PayPal or Klarna is never the fastest or best approach, as such processes and their resolution can often take weeks or even months – which benefits no one involved. Please note that the address listed in the legal notice is not a return address. Please do not return any goods without first notifying us by email to ensure proper processing and allocation of your return. We will gladly provide you with the return address via email.
Email: info@kovali.de


I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for notifications on paper)

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Date

(*) Delete as appropriate