Frequently Asked Questions

How can I reach KOVALI?

You can reach us anytime by email at info@kovali.de. Our 24/7 email support handles your requests around the clock, and our service team processes all inquiries as quickly and reliably as possible.

Which countries does KOVALI ship to?

We currently offer free shipping with tracking to:
Germany, Austria, Switzerland, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and the United Kingdom.

How long does delivery take?

Orders are usually processed within 48 hours. The current standard delivery time is then approximately 4 to 12 business days. You will receive tracking for your order.

Are there shipping costs?

No. We offer free shipping with tracking for every order to all currently serviced countries.

Which payment methods are available?

The available payment methods will be displayed directly at checkout. Depending on the country, device, and availability, these may include PayPal, credit card, Klarna, Shop Pay, Apple Pay, and Google Pay.

What can I do if my payment fails?

Please check your payment details and authorization by your bank or payment provider. Alternatively, you can choose another payment method displayed at checkout. For questions, you can reach us at info@kovali.de.

How can I track my order?

As soon as your order has been shipped, you will receive a shipping confirmation with tracking. You can check the current status anytime on our order tracking page.

How do I register a return or cancellation?

Please contact us at info@kovali.de before returning. This way, we can correctly assign your return and provide you with the appropriate return address and next steps.

When will I receive my refund?

Upon receipt and inspection of the return, we will process the refund via the original payment method. Statutory deadlines remain unaffected.

What should I do if the goods are damaged, wrong, or missing?

Please write to us at info@kovali.de and send your order number, a brief description, and meaningful photos if possible. We will review your request as quickly as possible and find a suitable solution together.